Our Commitment: At Layam Foods, customer satisfaction and trust are our top priorities. If you experience any issue with your order, we are committed to making it right through prompt replacements or full monetary refunds.
Due to the perishable nature of homemade pickles, thokku, and traditional food specialties, we do not accept returns once the container or package seal has been opened. However, we provide full support, replacement, or monetary refund if your order arrives damaged, leaking, defective, expired, or incorrect.
If your package arrives damaged, leaking, defective, or contains the wrong product, please notify our customer support team within 24 hours of delivery. Please share clear photographs of the outer carton, shipping label, and the affected product along with your Order ID via:
Email: layamofficials@gmail.com
WhatsApp / Phone: +91 87545 10487
Upon verifying your claim, we provide you with the choice of:
(a) Free Immediate Replacement: A fresh replacement parcel will be dispatched at no extra cost.
(b) 100% Monetary Refund: A full refund of the product price and associated shipping fees will be processed back to your original payment method.
In the event that an item in your order is out of stock or cannot be fulfilled due to unforeseen logistical constraints, our team will inform you promptly. You will receive an immediate 100% monetary refund to your original payment method.
All orders are dispatched via trusted courier partners. In the rare event that a shipment is lost in transit or encounters unreasonable transit delays that prevent timely delivery, customers may request order cancellation and receive a full monetary refund.
All approved refunds are returned directly to the original payment method used during checkout (Credit Card, Debit Card, Net Banking, or UPI via our secure payment gateways Razorpay / Cashfree).
Once approved, refunds are initiated within 24 to 48 hours. The credited funds typically appear in your bank account or card balance within 5 to 7 business days, depending on your financial institution.
If physical return of an unopened, damaged, or incorrect product is requested by Layam Foods for inspection, our team will arrange and pay for the courier pickup. Customers are never charged any return shipping fees or restocking charges.
For any inquiries regarding returns, cancellations, or refunds, please reach out to us:
Layam Foods
Founder & Owner: S. Kiruthiga
Address: No. 272A, Dev Luxuria Apartments, LIC Nagar 3rd Street, Madipakkam, Chennai – 600091, Tamil Nadu, India
Email: layamofficials@gmail.com
Phone / WhatsApp: +91 87545 10487
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
